Returns & Refunds

Returns & Refunds

We want you to be confident in every order.

Damaged or incorrect items

If your order arrives damaged or contains the wrong items, contact us within 7 days of delivery with photos. We will reship at no cost or issue a full refund.

Lost packages

If your tracking shows no movement for 30 days, contact us and we will investigate with the carrier. Confirmed lost packages are reshipped free of charge.

Refund timing

Refunds are issued to the original payment method and typically appear within 5–10 business days.

Non-returnable items

For safety and regulatory reasons, opened medication packaging cannot be returned.
Contact support@cheapmeds.online to start a claim.